Shipping policy

Shipping Information 

Shipping Method
We ship packages via FedEx and UPS. Once an order is shipped, you will be e-mailed a tracking number to track your package. We insulate and ship our cheese with frozen gel packs to prevent spoilage.  Due to the perishable nature of our products, we require expedited shipping to all areas outside our 1-2 day ground shipping zone.  

 *Zones updated 8/4/2025

Processing / Shipping Time

Our business days are Monday - Friday, excluding any federal holidays within the United States.

Summer Shipping

During the warm summer months, we do not ship over the weekend due to the perishable nature of our products.  Summer orders will be shipped Monday-Wednesday, and any summer orders placed Wednesday after 1pm CT will ship the following Monday.

 Flat Rate Shipping

 We offer flat rate shipping on all orders on our website: 

  • For our Ground Shipping zone, flat rate shipping is $9.95, with free shipping available on orders $49+
  • For our Express Shipping zone, flat rate shipping is $16.95, with free shipping available on orders $99+

Free Shipping Offers

We offer free ground shipping on orders over $49, and free express shipping on orders over $909 The following conditions apply:

  • Please note - shipping zones have been updated in accordance with UPS’ ground shipping zone.
  • Order must meet the minimum amount for free shipping after any applicable discounts.
    • Ground Zone: $49+
    • Express Zone: $99+
  • Free shipping offer is per address - if you are shipping to two or more addresses but do not meet the minimum per address, you will be charged a shipping fee per address.  
  • We offer nationwide free shipping on gift baskets $49+.  Shop these items here.

PO Boxes
Due to the perishable nature of our product, we do not ship to PO Boxes.

International Orders / APO / FPO:
We ship a perishable product that is not suited for long transit times; therefore, due to increased customs delays in other countries and extended transit times, we are no longer able to offer international shipping or delivery to APOs, FPOs, or Dulles, VA addresses.  Thank you for your understanding.

Correct Address Guarantee
We guarantee shipment to the address provided. Please check to make sure that your billing address and any shipping addresses you have entered are correct. Incorrect shipping addresses result in delayed deliveries, and ultimately, the product perishes. If you provide us with an incorrect address, we will correct the address as required, reship the package, and charge you accordingly. BE 100% SURE THAT YOUR SHIPPING ADDRESS IS CORRECT.

In addition, please ensure that your recipient will not be out of town at the time of delivery.  While we do not require a signature at the time of delivery, we are not responsible for packages that are left unattended if the recipient is not home.

Ordering Information

Order Minimum
We require a $20 minimum in product to place an order.  This price does not include shipping.

Payment Information
We accept Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay, Shop Pay, and Paypal for online orders. We do not accept orders via mail.  Please DO NOT mail cash, checks, or money orders.

Product Availability Notice
Occasionally, an item may be temporarily out of stock. We are usually able to replenish items within 3-4 days, but longer delays may occur. If an acceptable substitute is available, we will notify you via e-mail to arrange for either a substitution or refund of the out of stock item.  If no substitute is available, we will refund the out of stock item and ship the remaining items.

Order Problems
Unfortunately, errors do happen. If you discover anything is wrong with your order (damaged, missing, or incorrect item; billing issues, or anything else), please e-mail us at info@thecheesemart.com or use our live chat feature on our website. You must contact us within 30 days of receiving your package.  After 30 days we will not replace or resend merchandise, or issue refunds. When contacting us about an order problem, please have your order number available if possible.  

Returns

For safety reasons, we cannot accept returns on perishable products.

Holiday Delivery

Ground Shipping
Orders received by 9am CT on Tuesday of the week prior to Christmas can ship ground and arrive before Christmas.

 2 Day Zone or Shipping

Orders received by 9am on Thursday of the week prior to Christmas can ship ground and arrive before Christmas if they are in the two day zone (yellow color in the shipping map above). Orders shipped via FedEx 2 day air and received by 9am on Wednesday of the week prior to Christmas will arrive before Christmas.

Customer Service Contact
E-mail - Send e-mails to info@wisconsincheesemart.com

Chat - Live chat available Monday-Thursday 9am-2pm CT, Friday 9am-1pm CT